These Terms of Use (the “Terms”) govern your access to and use of Crumbtrail — the software, SDKs, command-line tools, dashboard, APIs, and hosted services made available at crumbtrail.dev (together, the “Service”). The Service is operated by the company that owns Crumbtrail (“Crumbtrail”, “we”, “us”, or “our”).
By creating an account, checking the boxes that indicate you agree to these Terms, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.
If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to that organization.
1. Eligibility and accounts
You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate registration information and to keep it current.
You are responsible for safeguarding your account credentials and API keys, and for all activity that occurs under your account. Notify us promptly at privacy@crumbtrail.dev if you suspect any unauthorized use.
2. The Service
Crumbtrail is capture and diagnosis middleware for software teams. When embedded in your application through our SDK, it records session evidence — such as interactions, network calls, console output, and, where configured, backend spans and row-level database changes — and assembles fix-ready context for engineers and AI coding agents. The Service can also pull evidence from tools you connect (for example Sentry, CloudWatch, Jira, or GitHub) at your direction.
We may add, change, or remove features over time. Some features are offered on a self-hosted basis and some only through our hosted cloud; availability depends on your plan.
3. Your data and your responsibilities
You retain all rights to the data you and your end users submit through the Service (“Customer Data”). You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and as otherwise described in our Privacy Policy.
You control what the Service captures, what is masked, and how long it is retained through your capture and redaction policy. Our redaction layer masks common secrets and personal data on a best-effort, heuristic basis; it is not guaranteed to remove every sensitive value, and you remain responsible for your configuration.
You represent and warrant that you have all rights, permissions, consents, and a lawful basis necessary to capture and submit Customer Data — including any personal information relating to your own end users — and that you have provided your end users with any legally required privacy notice. You are the controller of end-user personal information captured through the Service; we act as your processor for that data, and that processing is governed by our Data Processing Agreement, which is incorporated into these Terms by reference and applies wherever the GDPR, UK GDPR, or a comparable law requires it.
You are responsible for maintaining your own backups of any data you rely on. The Service is not a system of record or a backup service, and its retention windows are not a substitute for your own retention.
4. Acceptable use
You agree not to:
- use the Service in violation of any applicable law or the rights of others;
- submit data you are not permitted to collect, or use the Service to capture credentials, payment card data, or sensitive personal data you have no lawful basis to process;
- reverse engineer, decompile, or attempt to extract source code from the hosted Service, except to the extent this restriction is prohibited by law;
- probe, scan, or circumvent the security or access controls of the Service, or interfere with its integrity or performance;
- resell, sublicense, or provide the Service to third parties except as expressly permitted; or
- exceed documented rate limits or usage allowances in a way that degrades the Service for others.
5. Fees, billing, and plans
Paid subscriptions are billed in advance through our payment processor (Stripe) on a recurring basis and renew automatically until cancelled. Fees are metered on sessions and retention, with a published overage rate per additional block of sessions; they are not metered per seat.
You authorize us and our payment processor to charge your payment method for all fees due. You are responsible for any taxes. Except where required by law, fees are non-refundable, including for partial billing periods.
Free-tier and trial access may be modified, limited, or withdrawn at any time. You may cancel at any time; cancellation takes effect at the end of the current billing period, and paid features remain available until then.
6. Third-party services and integrations
The Service can connect to third-party products you authorize, such as error monitors, ticketing systems, source hosts, and observability tools. Your use of those products is governed by their own terms, and we are not responsible for their availability, content, or practices. You are responsible for maintaining the credentials and permissions you grant, and you may revoke them at any time.
Where you enable optional AI-assisted diagnosis, derived, redacted metadata may be sent to an AI model provider through our gateway to generate suggestions. See the Privacy Policy for details on what is and is not shared.
7. Intellectual property
The Service, including its software, design, and documentation, is owned by Crumbtrail and its licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you, we reserve all rights in the Service.
If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.
8. AI output and no professional advice
The Service may produce AI-generated output, including diagnoses, suggested root causes, and code that an agent proposes. This output may be inaccurate, incomplete, or unsuitable for your situation. You are solely responsible for reviewing, testing, and validating any output before relying on it or deploying it to any system. Nothing changes your production systems unless and until you choose to apply it.
The Service is a software tool, not legal, security, or other professional advice.
9. Beta features
We may offer features identified as beta, preview, or experimental. These are provided “as is,” may be changed or discontinued at any time, and are excluded from any service commitments.
10. Term, suspension, and termination
These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or its users.
On termination, your right to use the Service ends. Customer Data is deleted according to your plan’s retention window and our routine purge processes, or sooner on request, except where we must retain it to comply with law. Sections that by their nature should survive termination will survive.
11. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will detect every issue or capture every event.
12. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, data, or goodwill, or for any interruption of your business or systems, arising out of or relating to the Service — whether in contract, tort, or otherwise, and even if the party has been advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total amounts you paid us for the Service in the twelve months before the event giving rise to the claim. These limitations apply even if a limited or exclusive remedy fails of its essential purpose, and they are a fundamental basis of the bargain between us.
Nothing in these Terms limits liability that cannot be limited under applicable law — such as liability for fraud, willful misconduct, or death or personal injury caused by a party's negligence — and, for clarity, the caps above do not limit your payment obligations or your indemnification obligations under these Terms.
13. Indemnification
You agree to defend, indemnify, and hold harmless Crumbtrail, its affiliates, and their respective officers, employees, and agents from and against any third-party claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service, or your breach of these Terms — including any claim that you lacked the rights or consents required to capture or submit Customer Data.
We will promptly notify you of any claim for which we seek indemnification, give you control of its defense and settlement (provided that any settlement releasing us or admitting fault on our behalf requires our prior written consent), and reasonably cooperate at your expense. Failure to notify you promptly relieves you of your obligation only to the extent you are actually prejudiced.
14. Governing law and dispute resolution
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and the U.N. Convention on Contracts for the International Sale of Goods does not apply. The parties will first attempt to resolve any dispute informally by contacting privacy@crumbtrail.dev and negotiating in good faith for at least thirty (30) days.
If a dispute is not resolved informally, it will be finally settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, conducted in English by a single arbitrator seated in Delaware, and judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in the state or federal courts located in Delaware to protect its intellectual property or confidential information; for those court proceedings the parties consent to exclusive jurisdiction and venue in Delaware.
Disputes will be resolved only on an individual basis. To the maximum extent permitted by law, you and we each waive any right to participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate more than one party's claims or preside over any representative proceeding. Any claim must be brought within one (1) year after it arises, or it is permanently barred to the extent permitted by law.
15. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the “last updated” date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
16. General
These Terms, together with the Privacy Policy, the Data Processing Agreement, and any order or plan you agree to, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.
You represent that you are not located in, and will not use or export the Service in violation of, any applicable trade-control, sanctions, or export laws, and that you are not on any government restricted-party or denied-party list. Nothing in these Terms creates a partnership, agency, or employment relationship, or any third-party beneficiary rights.
17. Contact
Questions about these Terms can be sent to privacy@crumbtrail.dev.